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Refund and Returns Policy

  1. Refund & Return policy 退款&退货政策

     收到损坏的产品:

  • 退换货和退款不适用于成功交付的无缺陷商品。
  • 如果交付给您的包裹或物品到达时损坏，请拒收。您可以发送电子邮[email protected] 或 Whatsapp 016-220 2900。我们的客户服务团队将为您提供帮助。
  • 如果您已经接受交货，请保留所有相关包装材料以及产品的原始状态。收到您的订单后，应在1-2个工作日内报告损坏或丢失物品的索赔。 请注意，退货最多可能需要10个工作日才能到达我们的总部。 收到后，我们将检查并建议下一步行动。
  • 如果退回的产品没有损坏，我们可以自行决定不更换、维修或退款给您，或要求您支付所有合理的送货和服务费用。
退货程序：通过 WhatsApp 或 Facebook 联系我们的客户服务团队。将有缺陷的物品邮寄到离 Angelz Jewellery 办公室最近的 POS 办公室（不要忘记保留运单)。收件人：Angelz Jewellery联络号码：016-220 2900地址：将私下提供完整地址
将跟踪代码和邮费金额告知我们的客户服务团队。(附托运单和邮资收据)我们将在收到有缺陷的产品后处理新产品，并至少需要 5-7 个工作日才能重新发货。

Received Damaged Product 

  • Returns, exchanges and refunds are not available for successfully delivered non-defective merchandise.
  • If a package or product delivered to you arrives damaged, please refuse the shipment. You may email us at [email protected] or Whatsapp 016-220 2900. Our customer service team will assist you.
  • If you have already accepted the delivery, please retain all relevant packaging materials together with the product in its original condition. Claims for damaged or missing products should be reported within 1-2 working days upon the receipt of your order. Do note that returns may take up to 10 working days to arrive at our headquarters. Once received, we will examine and advise the next course of action.
  • In the event the product returned is not damaged, we may at our discretion decide not to replace, repair or refund you for the product and/or require you to pay all reasonable delivery and servicing costs.
Returns Procedure:Contact our Customer Service team through WhatsApp or Facebook.Post the defected product(s) to the nearest POS Office to Angelz Jewellery office (Don’t forget to keep the consignment note).
To: Angelz Jewellery Contact numbers: 016-2202900Address:Full Address will be provided privately
Inform our Customer Service team regarding the tracking code and the amount of postage fees. (attached with consignment note and receipt of postage).We will process the new product(s) after receiving the defected products and take at least 5-7 working days for repost.